Blank screen on Charge 2

[Ashleigh2410]

I woke up the other morning to a blank screen on my charge 2, its still working as i can see everything through the app - just no display on the actual screen. Is this a common issue?

Moderator Edit: Clarified subject

[AlvaroFitbit · Accepted solution]

@Ashleigh2410 It's great to see you in the Community!

Let me help you with your Charge 2 screen not working. This isn't an expected behavior for your tracker so I suggest you restart it by following these instructions.

Let me know how it goes.

[Ashleigh2410]

Thank you for replying. I have tried all these steps but theres still no display on the screen, it is still tracking steps and activity however, it shows on the app that this is still working. Just a blank screen

[AlvaroFitbit]

@Ashleigh2410 thank you for your reply.

I noticed that you already have a ticket with our Support team so please work with them to find a solution.

Keep me posted.

[dholts]

I am having the same issue.  Did anything work for you?

[AlvaroFitbit]

@dholts Welcome to the Community. 

Please try the instructions in my previous post to see if this helps resolve the issue.

I look forward to your reply.

[Bobbmx]

I am having the same issue.

blank screen but syncing and charging.

also in the app when I attemp to modify the clock face. There are no options.

any ideas?

bob

[dholts]

I never got it resolved. I just had to get a new one.

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[Bobbmx]

Yeah I think I’ll need to do that too.

[KS291]

Mine went black today too. App shows it's fully charged and its syncing, but nothing will come up on the screen. I tried several times to change the watch face, that did nothing. I've tried the reset and long restart protocols multiple times and nothing works. I wonder if the screen is just dead. 😞

[dholts]

That is what mine did also. I wasn't able to fix it.

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[Bobbmx]

I was told I need a new one. And that I am out of warranty.