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Blank screen only vibrates

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‎04-20-2020 08:08 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

‎04-20-2020 08:08 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

I was having trouble with syncing for a while - it would only sync if I wasn't wearing it!

Now I have a blank screen, and even when I put it in the cradle and press the side button all I get is a prolonged vibration followed by several short ones, then nothing, and nothing on the screen.

I've tried a 'deep start' but just get the same. Nothing at all on the screen at any point. The app says 'No Device Found'.

I tried all the usual tricks - switching bluetooth on and off, restarting phone etc.

Tried choosing another clockface, but since the app can't find the tracker that didn't work.

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‎04-24-2020 07:01

‎04-24-2020 07:01

No replies yet, so this is an update.

The tracker went completely dead, no screen display, no vibration even when in the cradle.

A day later the screen lit up again spontaneously and even synced a couple of times! Then suddenly lost all charge and become lifeless again.

It wouldn't charge in the cradle, or respond to the side button.

A second attempt the next day and it did charge! But it has not synced since: 'No device found'.

I have restarted app and phone several times, unpaired and re-paired the tracker a couple of times earlier (when the phone and tracker were still talking to each other). No joy.

This is a replacement tracker for one that went belly up after three months. So far I am not impressed.

 

 

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