help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blank screen

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-06-2020 05:52 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

‎01-06-2020 05:52 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

Having similar issue as others here. My Charge 3 is about 15 months old and the screen is blank. It vibrates but no screen. Tried troubleshooting but to no avail.

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-06-2020 11:06

‎01-06-2020 11:06

Did you try a Long Restart?

 

CHARGE 3 LONG RESTART
Connect the device to the charging cable.
While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration.
The device turns off.
The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
Remove the device from the charging cable. The device shuts down.
Important: Plug the device into the charging cable again.

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎01-06-2020 11:06

‎01-06-2020 11:06

Did you try a Long Restart?

 

CHARGE 3 LONG RESTART
Connect the device to the charging cable.
While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration.
The device turns off.
The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
Remove the device from the charging cable. The device shuts down.
Important: Plug the device into the charging cable again.

Best Answer
0 Votes

‎01-06-2020 18:30

In response to SunsetRunner

‎01-06-2020 18:30

Thanks! That seemed to work!!
Best Answer
0 Votes