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Bluetooth not finding Charge 2

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‎10-08-2019 07:43 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎10-08-2019 07:43 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

After the latest update on my iphone xs, I can't get my bluetooth to find my charge 2; please help.  When I open up my fitbit app & try to sync it says "Turn on bluetooth to allow fitbit to connect to accessories."  My bluetooth is on.  

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‎10-08-2019 11:31

‎10-08-2019 11:31

Found this somewhere else & it worked!

 

As to my message that I was showing my blue tooth was turned off when itwas turned on. I went into my settings and went to the Fitbit. Seems like when I upgraded to IOS 13 the Bluetooth sharing got turned off. As soon as I enabled blue tooth sharing my Fitbit started syncing again!

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