Bluetooth not finding tracker

[Hervey]

Samsung Galaxy is not finding my charge 2.

Have been using it for a year now and today it wouldn't  sync, unpaired it to reconnect with the tracker and now can not find it. Reboot the phone and still no Bluetooth devices found.

Anyone offer a solution 

[Awright2969]

My Iphone is doing same thing I received my weekly update and discovered mine has not been connected since Wednesday and I can't get it to sync or recognize my Charge 2. 

[Hervey]

Tracker not found.

Charge 2 wiuld not sync so unpaired. Bluetooth on my phone and on my table fails to find it to the tracker to pair.

[Jen987]

I'm having the same problem. Bluetooth can't find my tracker but does find other devices. Hasn't synced since last Wednesday. I have a Samsung Galaxy S7.

[GoBetseyGo]

My Charge 2 bluetooth isn't syncing to my iPhone either since 8am this morning nor my Aria scale.  Tried shutting down and rebooting my phone numerous times nothing is working. Just keeps 'looking'....

[Rich_Laue]

Unpairing the tracker thrpugh the phones bluetooth settings is a good idea, then try and sync. The app will then pair the tracker.

Removing the tracker from your fitbit account is never a good idea when there is a sync problem. 

Other things to try is

Restart phone

Restart tracker

Clear app cache

Setup the tracker as a replacement device.

[NRFarmer]

And how do you do any of those suggestios?

[SAS13]

I have had the same problem since last week as well. Service is slow to respond to my support request.  

[NRFarmer]

Thanks, it's good to know I'm not the only one. Went to bed last night with
it working just fine and this morning it was trying to sync with a Charge 3
when i have a Charge 2.

[Howlrm]

None of these worked.

How do you "clear the app cache?"

[Rich_Laue]

@Howlrm 

Phone settings > apps > Fitbit > Storage > Clear Cache.

Now if your phone isn't an Android phone, try Google.