Brightness Auto Setting not working

[DoC0427]

Hello,

I think there is a "bug" in the Charge 3 with regard to the AUTO Brightness setting.

I have mine set to AUTO, and it appears to me that the response in this setting is backwards.

In bright daylight, the display seems to switch to a dim setting, and conversely at night in a dark room it comes on at a very bright setting.  To me this is backwards, isn't it?

Before you say it's me or my eyes not adjusting to the environment, it's not.  In bright daylight for example, it comes on at dim then it will brighten up when I go into the settings and manually change it to NORMAL from AUTO.  And the opposite in a dark room happens.

If this is "normal" for how the AUTO feature is supposed to work, then can someone explain to me the logic behind that?  So annoying when moving around at night and it turns on with 1 billion candle power!  (ok, slight exaggeration but I'm not the only one complaining about this according to several other posts in this forum).  I would think the AUTO function should fix this problem???

Thanks...

Doc

Moderator edit: updated subject for clarity

[Nanabev8]

Same here. I have taken very good care of my Fitbit. I can’t even see mine any more. It’s so faded. I’ve never even gotten it wet, although it says I can.  I just need to throw it away. Fitbit can do many things through that charger. So how about giving all of us Charge 3 Fitbit a burst of brightness through that charger????  I’m pretty’s sure you can do it!  Either that or a replacement. Fitbit should replace these. I guess I’ll have to tell all my FB friends to buy an Apple Watch instead. I wish I had. 

[Nanabev8]

Didn’t fix mine!  What next???  

[Nanabev8]

How about doing the same for me. Send the support team to my email. bevandronnie@aol.com. 

[Nanabev8]

Does this thing ever require a new battery? 

[kmc5413]

I change it normal and it goes to dim when I’m outside. I am very frustrated since it worked before it’s only this past year and I’ve done the restart but no changes. Help!

[kmc5413]

Did it stay fixed. I change it to normal and next time I’m outside I can’t see it. It’s set to dim

[Airborne2501]

I gave up and switched to a garmin 2 years ago

[Alohoa13]

I threw my fitbit in the bin , I wouldn't  buy fitbit again  .

[Nanabev8]

If they can make all those changes simply by connecting your Fitbit to a charger & resetting, they can make the screen brighter. They’re just wanting us to buy a new Fitbit. And that’s not right. I don’t even get mine wet, even though it’s waterproof. So there’s no reason why the text on the screen should be fading.

Sent from my iPhone

[MLK4647]

As much as I hated giving Fitbit any more money, I finally bought a Versa 2
after seeing one my friend had now that they're so inexpensive on sale. I
must say I love it! It does more than the Charge 3 and is very bright -- I
can see the screen with no problem in bright sun.

Another friend has an Apple and is considering getting a Versa as hers
won't do all the things the Versa does -- it doesn't even count steps!!

Hope this helps.

[Lazy_lizard]

As others have said bin it and buy another brand or as I did go back to using a watch after using my old charge 2 for a while which then suffered the crack down the face (another common problem). 

[JB7020]

Mine has done this since an update as well.  I too did all what they suggested fixes \ restarts.... to no avail