Broken Charge 4 and unable to get a proper replacement within warranty

[CL_E]

The technical team has confirmed my Fitbit Charge 4 Rosewood battery last only for a day after several communications with the team. Since it is under warranty and I received a replacement order request. However, after several delay in reply, I am informed again that only the Fitbit Pebble Black colour is available for replacement to me, and I am asked to reply within a time frame to accept the order. However, my existing Fitbit which I bought last September 2021 is Rosewood and my removeable band is Rosewood colour. How can I accept a mismatch Fitbit for future use? As an user, I am already very unhappy that I got a Fitbit with battery issue after 5 month from purchase. Unable to use it now and I am forced to accept a mismatch Fitbit for future use if I seek the warranty replacement, I am very upset with this. How can i trust Fitbit anymore? It lasts only for 5 months and warranty is returning a mismatch Fitbit to me! 
i am at a loss of what to do now to be able to use my Fitbit Charge 4 in future. 

Moderator edit: Updated subject for clarity. 

[Odyssey13]

Hi @CL_E  a Fitbit Moderator has been notified of your issue and should be by to address this with you. As the Charge 4 has been retired, it's not longer being manufactured, their supply of available colors must be greatly reduced. 

[CL_E]

But what had happened is unacceptable from a Fitbit user’s perspective. Paid for a fitbit which lasts only 5 months! 

[AndreaFitbit]

Welcome to the Fitbit Community, @CL_E and thank you for the heads up @Odyssey13. Thank you for your feedback regarding your Charge 4 replacement.

As @Odyssey13 mentioned, Charge 4 has been retired and replacements are sent according to what's left in the inventory. The colors that you selected are no longer available and that's why our team is sending you black color. 

I appreciate your patience and understanding. 

[CL_E]

A week is over and yet I am still unable to get a replacement. Unable to track my fitness till now. Asked to follow up again in a week time. Week by week passes, and no replacement given, though it is under warranty. Gotten a faulty fitbit with spoiled battery in 5 months, unable to get a replacement and to track my fitness using fitbit 😭😭😭😭

drag and drag, maybe the warranty ended and that is the end of my fitbit. 
Sigh.. helpless.. 

[AndreaFitbit]

Thanks for getting back to us and for your feedback @CL_E.

I understand how frustrating this could be and we don't want to create frustration in our customers. We are always looking to improve and appreciate all your comments.

Keep on visiting the forums. 

[CL_E]

I have been asked to do a weekly follow up on the claim of my 5-month old fitbit charge 4 which the battery spoiled and short battery life. However, in the latest week, I did not receive any reply from the fitbit support till now. Been emailing them on daily basis since 4 days ago as I am requested to follow up with them on weekly basis on every Wednesday. 
please kindly contact me to provide details of my warranty claim and replace a fitbit rosewood to me.

It has been a close to a month after I wrote first emails to fitbit support and they have confirmed that my battery is having issue and agreed that I am entitled to the warranty claim. 

thanks. 

[Odyssey13]

Hi @CL_E  since these are the community forums and we're only users of the devices, a Fitbit Moderator has been notified of your post.  With the Charge 4 retired, I'm not sure they have your rosewood color.  If customer support asked for a weekly email, it's best to do that and not a daily one. Each email sent could make them think it's a new issue, thus putting your email at the bottom of their support queue. Anyhow, the Fitbit Moderator might have more to tell you about all this. 

[CL_E]

Dear Odyssey13, I think you get me wrong. I followed up on weekly basis at every Wednesday. But last Wednesday onwards, I did not receive any reply so only I emailed on daily basis. 
If the product is retired but warranty is provided, then I hope fitbit can provide a reasonable solution to me. As we are all users of the devices, I am looking for a reply from the fitbit moderator on behalf of providing a solution. But I do not know of any fitbit platform to look for help. 

[AndreaFitbit]

Thanks for getting back to us and for sharing your concerns @CL_E. 

I checked your case and if you haven't received your order yet, the best way to get help for this problem is to chat with us online or give us a call. 

Thank you for your assistance @Odyssey13.

[CL_E]

I have recently received my replacement of a redwood fitbit charge 4 last few days ago. It seems to me that it is a used fitbit but i have charged it and use it for a few days. Battery life is 49% on Day 3. Fingers crossed this replacement will not give any further issue. 

[Dstar97]

in my honest opinion from a consumers standpoint: If the original was retired so shortly after production, they should then receive the replacement/upgraded model in its place. 

[AndreaFitbit]

Thanks for getting back to us @CL_E and @Dstar97. 

@CL_E, battery drains quicker at the beginning because of pairing. You can check Fitbit Limited Warranty.

@Dstar97, thank you for your comments. 

[CL_E]

I agreed with you too from a consumer’s perspective. Because sometimes we are not aware when the product we purchased is ceasing production. It is disappointed when we face with the issue and require to file for the warranty claim. 

[AndreaFitbit]

Thanks for getting back to us and for your feedback @CL_E.

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.