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Broken Charge 4

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‎03-27-2023 16:40 - last edited on ‎03-28-2023 10:42 by Fitbit Moderator

‎03-27-2023 16:40 - last edited on ‎03-28-2023 10:42 by Fitbit Moderator

The side on the face where you connect the band has broken off. Looks like it has just deteriorated. I only bought the watch end of 2020.  
can they be fixed?

 

 

Moderator edit: format. 

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‎03-28-2023 19:05

‎03-28-2023 19:05

Hi @J8123J and @NCOutdoorLady  some have glued it, but there is a better solution that some have shared. Go to Amazon and search for "protective band cover Charge 4" and you will see special bands that take the pebble portion of your Fitbit and  encompasses it. It lets you keep using the Charge 4 without having to glue it.

Stepping in the U.S.A. since September 2013. Android 14

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4 REPLIES 4

‎03-28-2023 09:19

‎03-28-2023 09:19

Mine just broke today. Not sure if glue could fix. Wonder if newer versions have more durable connections. Plastic is too weak for the stress this part experiences.

Best Answer

‎03-28-2023 19:05

‎03-28-2023 19:05

Hi @J8123J and @NCOutdoorLady  some have glued it, but there is a better solution that some have shared. Go to Amazon and search for "protective band cover Charge 4" and you will see special bands that take the pebble portion of your Fitbit and  encompasses it. It lets you keep using the Charge 4 without having to glue it.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎05-09-2023 17:13

In response to NCOutdoorLady

‎05-09-2023 17:13

Mine broke today as well. Not a good design or quality. This is my second Fitbit. They don’t last very long. I will not be purchasing a 3rd.

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‎05-10-2023 08:25

In response to Stoltpds

‎05-10-2023 08:25

For me it was the connection between the fitbit and the band that broke,
after I think about 18 months, so the warranty was void. I guess I thought
seeing it was a band problem they would fix it. Not. I saw someone post
about bands you can get that work, not by fitbit. I bought one on amazon
and it seems to work fine, but I've only had it a couple of weeks. Nike
took us for a ride too when they sold nike bands and then cut off the
online support making the nike band useless. I"ve never bought another
nike product. I'll try another brand of tracker when this fitbit breaks,
too. Maybe the fitbit works but if the band around it is cheap what
difference does it make?
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