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Broken screen. Cannot setup

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‎01-07-2020 12:51 - last edited on ‎09-08-2020 11:28 by

‎01-07-2020 12:51 - last edited on ‎09-08-2020 11:28 by

My screen was broken after my dog got ahold of it. It still works and syncs, but nothing shows in the screen. The problem is that I got a new phone, and in order to sync with the new phone, I have to enter the code that supposedly shows on the Fitbit. Is there a way to skip this step and still sync the Fitbit to the phone?

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‎01-07-2020 14:08

‎01-07-2020 14:08

Welcome to the forums!

 

I'm sorry but there is no way to by Pass it

 

Contact support to see what your options are. Use the Help link at the top of the forum

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Wendy | CA | Moto G6 Android

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