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Broken screen

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‎07-10-2019 06:35 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

‎07-10-2019 06:35 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

Somehow my screen has a crack from top to bottom on right hand side, apparently this is not covered by guarantee. How much to mend this please?

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‎07-12-2019 17:14

‎07-12-2019 17:14

Hi @Lucycatx thanks for bringing this to my attention, it's a pleasure to assist you with your concern and also, give you a warm welcome to our Community Forums. My apologies for the delay in responding your post.

 

I'm sorry to know that the screen of your Charge 2 is cracked. I'd like to let you know that I've contacted our Customer Support team on your behalf to receive further assistance directly with them regarding this situation. That said, I recommend you to keep an eye to your email inbox, they'll be in touch with you soon. They'll evaluate your eligibility for a replacement device based on our warranty policies. 

 

In the meantime, let me know if you have any additional questions.

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1 REPLY 1

‎07-12-2019 17:14

‎07-12-2019 17:14

Hi @Lucycatx thanks for bringing this to my attention, it's a pleasure to assist you with your concern and also, give you a warm welcome to our Community Forums. My apologies for the delay in responding your post.

 

I'm sorry to know that the screen of your Charge 2 is cracked. I'd like to let you know that I've contacted our Customer Support team on your behalf to receive further assistance directly with them regarding this situation. That said, I recommend you to keep an eye to your email inbox, they'll be in touch with you soon. They'll evaluate your eligibility for a replacement device based on our warranty policies. 

 

In the meantime, let me know if you have any additional questions.

Best Answer