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Broken strap

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‎01-04-2019 17:33 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎01-04-2019 17:33 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

Not impressed with my Fitbit charge 2 strap..

After only 6 months one side of the strap has broke off and I’m only lucky it happened at home as I didn’t even realised when it slipped of my wrist. 

Expected longer wear..Smiley Sad

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2 REPLIES 2

‎01-04-2019 19:22

‎01-04-2019 19:22

Hi, @Annadawodu! Sorry to hear that happened to you. I would suggest getting in touch with Fitbit Support to warranty your strap. I can tell you that my mom has had a Charge 2 for well over a year and just recently damaged her strap and she is very hard on it.

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‎01-22-2019 06:23

‎01-22-2019 06:23

I've had 4 replacement straps in the last 12 months and I am not impressed either

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