Charge 2 syncing issues

[Jbeale]

I have been having a problem with my Charge 2 not syncing. The last successful sync was Dec 29, 2018. Its stuck on firmware version 22.22.55.22. Also, my Aria 2 won't sync either. What is really going on with Fitbit? Please help. 

Moderator edit: updated subject for clarity

[SunsetRunner]

Same thing with my Charge 2. So disappointing 

[SteveH]

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@Jbeale wrote:

I have been having a problem with my Charge 2 not syncing. The last successful sync was Dec 29, 2018. Its stuck on firmware version 22.22.55.22. Also, my Aria 2 won't sync either. What is really going on with Fitbit? Please help. 

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The latest firmware for the Charge 2 is 22.55.2 so I'm not sure that you're not on the latest (are you sure yours has 22 at the end?) The changelog for firmware is at https://help.fitbit.com/articles/en_US/Help_article/1372/

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

[SunsetRunner]

Now it's syncing but won't pair with Bluetooth on my iPhone.  It worked previously, now it simply will not pair, ughhhhhhh!  "BLUETOOTH PAIRING FAILED" error message.

[AlvaroFitbit]

@Jbeale @SunsetRunner Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear about your syncing issues. 

@Jbeale did you try the suggestions @SteveH shared? They have helped @SunsetRunner into syncing their tracker again. You can find additional suggestions including instructions for your Aria 2 here.

@SunsetRunner you don't need to pair your Charge 2 to your iPhone. The bluetooth connection is handled by the Fitbit app so as long as it is syncing you shouldn't worry about anything else.

Let me know how it goes!

[SunsetRunner]

After multiple attempts, YES the instructions worked. Thank you very much

[AlvaroFitbit]

@SunsetRunner thank you for your update and for keep trying these suggestions. Happy to hear that your tracker is working now. Hopefully you are now back on track and getting all those steps to reach you fitness goals.

I'll be around!