Bug in Firmware Update causing battery drain for Charge 4

[TDFit2]

There is clearly a bug in the new firmware that Fitbit needs to correct ASAP. There were no issues with holding charge for up to 5 days prior to the firmware update yesterday, and suddenly it will not hold a charge for more than a few hours after the update. I have changed nothing on my end and the timing precisely aligns with the update. My husband did not update his and is not experiencing this drain either. Fitbit Support - can you share an ETA on when this bug will be fixed and a new update released for everyone experiencing this issue?

[GodlyOverlord]

Good luck, their official stance it seems like right now is to keep charging it and turn off all the features of the fitbit.

Then if its still an issue its buy a new one (with a discount coz their nice guys.....) or possibly a replacement if still in warranty .....

Absolute joke though, its completely clear there is an issue but just burying their heads in the sand. Eventually it'll have to get fixed, probably magically get fixed in the next update, otherwise there'll be a tonne of charge 4 watches in the landfill .....

[TMMH]

DO NOT UPDATE!

It will drain your battery (mine lasts 2 hours). Their response…..we’ll give you a discount to buy a new one. There’s nothing we can do about the update. 

[TDFit2]

I tried here first, but I'll definitely be giving the tech support line a call as well to hear what they're doing to fix it. I can't believe that's the response people are getting. I work in product management for a software product myself, and I'm sure I'd be fired if I told a huge swath of clients that the only fix to a newly released production level blocker is to buy the next tier of service and watch them cancel their contracts and move to a competitor. I'd rather lose 10 years of data than buy another device after a bug bricked the last one.

[Kae133]

I never had a problem with my battery until yesterday. I've told customer support that the community forum is loaded with others with the same problem and that it can't be a coincidence. I asked what they were going to do to fix it and the only thing they said was "do you have any other questions for me," sent me an email saying my device is out of warranty, to buy a new one, and gave me a 35% off coupon. Nope! I refuse to buy a new one due to their error and am very disappointed in fitbit. 

[Crazygamer53]

They haven’t taken responsibility for any of the defects with the Charge 4,(Black screens, dim screens, broken band connectors or short battery life) I’m not surprised. I did not update because I am on my third Charge 4(1st/broken connectors, 2nd black screen)  Some threads are saying that their Charge 4’s are not charging at all and some are saying that their screens are black after the update, now I’m wondering if mine and others went black after an update in January. Their solution is a 50% off another device if you are within your warranty and 35% off if you are not in warranty.  Good luck, let us know how you make out!

[CoreyMac]

These issues are everywhere on the community forums...

Charge 4 - Yesterday's update is draining my battery