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Button keeps vibrating/screen keeps changing

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‎10-09-2020 11:55 - last edited on ‎11-17-2020 10:16 by Fitbit Moderator

‎10-09-2020 11:55 - last edited on ‎11-17-2020 10:16 by Fitbit Moderator

Greetings,

 

I have a fitbit Charge 3, bought late last year, today it started acting very irratically. It acts as if the button/screen are getting pushed, and the screen keeps changing back and forth to various screens.

 

I've tried both the short restart and 15 second restart, and clock face change. Nothing is fixing it.

 

Any help would be greatly appreciated.

 

 


Moderator edit: format

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‎10-14-2020 10:54 - last edited on ‎12-03-2024 07:54 by Fitbit Moderator

‎10-14-2020 10:54 - last edited on ‎12-03-2024 07:54 by Fitbit Moderator

Hello @petteyc84, welcome back to the Fitbit Community forums, sorry for the late response. 

Thank you for sharing that you've been having trouble with the button that keeps vibrating/, the screen that keeps changing and for confirming that you already tried a few troubleshooting steps. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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