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‎12-23-2019 07:54 - last edited on ‎09-08-2020 11:28 by

‎12-23-2019 07:54 - last edited on ‎09-08-2020 11:28 by

My fitbit charged 2 i i purchased October 2018 has started giving some issues like the side button has stopped working. Any idea how it can be corrected

 

Moderator edit: Subject for clarity

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‎12-23-2019 11:44 - last edited on ‎08-16-2025 13:37 by Fitbit Moderator

‎12-23-2019 11:44 - last edited on ‎08-16-2025 13:37 by Fitbit Moderator

Hello @Ananya16, welcome to the Community Forums!

Thanks for bringing this to my attention. If you haven't already done so, I recommend you to restart your Charge 2 following the next steps:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button to restart your tracker:
    • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
  5. Unplug your tracker from the charging cable.

Keep me posted. 

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