Hello @Anni1 thanks for bringing this to my attention, welcome to the Community Forums. It's a pleasure for me to give you a hand with this situation.
Seems odd that the button of your Charge 2 is not working as the way it was designed. If you haven't already done so, I recommend you to try our restart process following the next steps:
- Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
- Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
- Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
- Press and hold the button to restart your tracker:
- For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
- Unplug your tracker from the charging cable.
Your device should now work normally. Keep me posted.
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