CANNOT SYNC FITBIT

[TER50909]

CANNOT SYNC FITBIT

[SteveH]

The usual things I try when I get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through Fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[penelopehiker]

I’ve also followed all the advice steps and my fit bit still won’t sync.

[penelopehiker]

I’ve also carried out all your listed steps. No reply on Fitbit twitter so now emailing!! My last successful sync was on 5th April.

[marthaAK]

same issue after iOS 13.4.1 update on April 10. HELP!

[Levi2646]

Same issues and tried all the help stuff. I tried to uninstall the program from my computer to reinstall but it got stuck in the same place for over a half hour. Tried to cancel it but it wouldn't let me. Had to do restart to get it off my screen.

[DMH1980]

Same, won’t work after update

[penelopehiker]

For the last 2 days I’ve followed all the steps provided by messages email and on Twitter  to me directly from fit bit help/ support. They suggest I use another device which doesn’t have iOS 13 to sync my charge 2 fit bit. They have a real problem sorting out their fit bit app software to be compatible with iPad/iPhone 7c.

[marthaAK]

So I have spent a lot of time the last couple days trying to figure this out. No solution. Really frustrating. Shame on iPhone for pushing out an update that causes more stress these days. Fitbit support was not helpful either. Tried everything, uninstalling the fitbit app, syncing to my laptop, nothing works. I have an iPhone SE and a Fitbit Charge 2; I know they aren't the latest versions by far but they WORKED up until this iOS update. Super frustrated.

[Koopy]

I also have had no contact reply from fitbit, i thought mine was broken somehow as it was seemingly turned off, rather than just wouldnt sync.  However, I was finally successful in getting my charge 2 to sync after that last update!  This worked for mine (for now at least lol) and i hope it helps you guys too.  In your fitbit app, go to where it shows the fitbit is connected and click "set up a new device".  I wanted to remove current before doing so but it wouldnt let me, so i decided to just add it anyway.  It basically went through the whole set up process, asked for the secure code and took a while to sync, but it is now working!!  Good luck!

[penelopehiker]

Yes, I tried that deleting everything and setting it up again. How old is your charge 2? Mine is 2.5yrs, what type of phone do you have? Mine is an iPhone 7C.

[180876]

Mine synced fine until about an hour ago, and now nothing!  I have uninstalled my Charge 2 since the last update countless times and have contacted the help desk who really aren't very helpful. Son once again, on my own trying to sort it.

[DMH1980]

Mine too!

I did all the steps the other day and it syncs with my iPad but not my phone. I have a charge 2 and an iPhone X

[180876]

Hi

My iPhone is 7

I followed the advice on Google about deleting the app and the reinstalling it, and amazingly, it has worked this time.

So good luck.

Sent from my iPhone

[BecGear]

I have an iPhone XR with 13.4.1  i have uninstalled the FitBit app, turned my phone on and off, as well as the bluetooth. I have even reset my charge 2 by plugging it in to the charge cord.  Nothing seems to work.  I noticed it stopped syncing by on the 7th of April.  It would track my steps but it would not pick up my BPM...

[180876]

And followed these instructions, and it worked for me

Good luck

Sent from my iPhone

[marthaAK]

Ok so the weirdest thing happened. After trying everything, and I mean everything, all the troubleshooting 'support' from Fitbit AND iPhone... I gave up. I ordered a Charge 4. And last night (a week later) I opened up Fitbit and was able to pair my device. It suddenly recognized my Charge 2. I am totally baffled. Happy, but baffled, and have definitely lost trust in Fitbit. This is so weird. So, if you have read my posts, maybe give it a random last try? I appreciate all who commented here - it was good to know I wasn't alone!

[180876]

Thank you.
It’s reassuring to know I’m not losing the plot, and like you have lost confidence in Fitbit.
They have now lost all my awards for three and a half years and I am gutted! I’m 76, and getting the New Zealand badge and then them losing it, in addition to all the others I’ve lost, was heartbreaking for me. All those years of hard work and effort gone to nought

Sent from my iPhone

[Achesandpains]

I am so pleased I have found this page, mine has not worked for the last 4 days, will try some of the suggestions here. 

[180876]

Good luck!

Sent from my iPad