help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

CLASP for strap snapped off

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-05-2022 13:12 - last edited on ‎12-14-2022 13:52 by Fitbit Moderator

‎09-05-2022 13:12 - last edited on ‎12-14-2022 13:52 by Fitbit Moderator

I have a Charge 4 that was bought as a Christmas present last year and the plastic strap clasp has snapped off does anyone know what I should do ? This happened to my previous one that I received the Christmas before but I didn't do anything about it.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎09-05-2022 15:49

‎09-05-2022 15:49

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎09-06-2022 08:34

‎09-06-2022 08:34

I had this happen with my Charge 4. Fortunately I had bought one of those SquareTrade plans when I bought it from Amazon. They replaced the whole FitBit. However, while I was waiting for the replacement to arrive, I used a few drops of Gorilla Glue to re-attach the band. It worked perfectly. I finally stopped wearing it because obviously I couldn't change the band on it, and I got out the new one so I could swap out the band. But I wore it for five months and the Gorilla Glue held.

No idea if FitBit will help you, but you might be able to salvage it if not.

Best Answer