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Calories burned increased for Charge 2

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‎07-22-2019 06:28 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-22-2019 06:28 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

I've had my Charge 2 for over a year and in the last 3 days the figure for Calories Burned has doubled that for days with comparable numbers of steps taken. I tried resetting it but it's still doing it. Any ideas on what else I can try?

 

 

Moderator edit: updated subject for clarity

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‎07-24-2019 03:57

In response to AlvaroFitbit

‎07-24-2019 03:57

I'm not using any third party apps and I figured out that it hasn't been reading my heart rate for the past three days (it shows as 0).  I just woke up and according to my Fitbit app I have 132 active minutes already. Also, I tried to check the settings you mentioned and couldn't see where on the app to check age etc.

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‎07-23-2019 09:45

‎07-23-2019 09:45

@awm54, a warm welcome to our Community!

 

Let me help you with your calories burned. Check your personal settings (age, height, weight, etc.) as this is used to calculate this data. Also check that you haven't logged any activities or that a third party app isn't logging activities.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-24-2019 03:57

In response to AlvaroFitbit

‎07-24-2019 03:57

I'm not using any third party apps and I figured out that it hasn't been reading my heart rate for the past three days (it shows as 0).  I just woke up and according to my Fitbit app I have 132 active minutes already. Also, I tried to check the settings you mentioned and couldn't see where on the app to check age etc.

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‎07-24-2019 03:59

In response to awm54

‎07-24-2019 03:59

This is NOT solved!!!!

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‎07-24-2019 04:16

In response to awm54

‎07-24-2019 04:16

This is NOT solved!!!

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‎07-24-2019 04:25

‎07-24-2019 04:25

My husband just checked my resting heart rate and it was 62. My Charge 2 says 121.

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