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Calories not adding up properly

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‎08-13-2019 14:19 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-13-2019 14:19 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

Anyone else having problems with the calorie counter missing off calories. My app is deducting on average 100 calories from the total calories in. 

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23 REPLIES 23

‎06-07-2022 20:16

In response to ZoeGrant

‎06-07-2022 20:16

I had it around 5/25 and a few days after. It got fixed. It started up again tonight. 

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‎06-20-2022 15:31

In response to RicardoFitbit

‎06-20-2022 15:31

This doesn't work on my android.  My phone is up to date, and I've forced stop and uninstalled the app three times, and it still acts like it's lost half its mind.  It lost well over half of the foods on my custom foods list, and it doesn't properly enter those foods when I reenter them.  The areas under the meals adds up, but it doesn't translate to daily totals and the graphs.

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‎06-20-2022 15:33

‎06-20-2022 15:33

Having the same issue as of this evening. Calorie calculations off by approx.150. 

I did the following troubleshooting:

  • Force closed the app. 
  • Reopened it, logged out and back in. 
  • Issue ongoing. 
  • Force closed the app.
  • Restarted my phone. 
  • Reopened it, logged out and back in.
  • Issue ongoing. 

I’ve now deleted all my food entries for the day and planned to re-enter to see if that resolved things but I’ve noticed that the app is calculating a -159 calorie starting point. 

A solution would be greatly appreciated. Thanks! 

 

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‎06-20-2022 15:39

In response to Uel369

‎06-20-2022 15:39

Edit: I should have noted that I have a Charge 2 and I'm using an iPhone 12 Pro on iOS15.5

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