Can’t access my Fitbit account

[JennyFleur]

I can’t log into my Fitbit Account on the Fitbit App. I’ve been able to change my password, but every time I try it just ‘wheels’?

I’ve tried transferring to my Google account and the same thing happens. 
Any ideas, please?

Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the forums @JennyFleur.

Thank you for sharing the details regarding this difficulty with your account. Thanks for trying to fix it on your own. 

I recommend you try to see if there is any pending update to your phone's operating system.

• Force quit the Fitbit app and reboot your phone.
• Check if the issue is still happening by opening the Fitbit app and try to log back into your account.

[JennyFleur]

Thank you, I turned my phone off and on and then, as if by magic, it all worked again 👍🙂

[ManuFitbit]

Good to know that it worked @JennyFleur.

Hope you are enjoying your Charge 2. 

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

Have a nice day.