help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can’t activate new device

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-29-2020 17:13 - last edited on ‎09-16-2020 19:33 by

‎05-29-2020 17:13 - last edited on ‎09-16-2020 19:33 by

I’m trying to activate a new Charge 3, but everytime I try, it tells me I have a device registered already. This would be an old device which I gave to one of my grandsons several years ago. How do I replace the old device with the new one?

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎05-29-2020 18:52

‎05-29-2020 18:52

Doesn't it ask if you want to replace the previous device with the Charge 3?  If so, just answer 'Yes'.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎05-29-2020 18:58

In response to JohnnyRow

‎05-29-2020 18:58

It did not ask but I figured it out now. Thanks.
Best Answer
0 Votes