Can't delete a message on Charge 3

[brendadsd]

My Charge 3 connects to my Outlook. I haven't any issues until yesterday. I received an email that I can not get rid of. I can't delete it, open it, nothing. I can receive new messages, both emails and texts, and I can read them, delete, open, everything as usual. This particular email stays. I have deleted the original from my Outlook.

I can not look at any other screen on my Charger 3. I cannot view the clock, nothing except for that email. Unless I new message. I have tried several times to reset the Charge 3. It will not reset. It takes the battery forever to run down.

Any advice will be appreciated.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @brendadsd.

Thanks for troubleshooting this notification issue. Have you tried to setup your tracker as new? If you haven't, I recommend trying this by following the steps in the article: How do I set up my Fitbit device?.

Just remember to sync your device before doing this to avoid losing your information.

Let me know the outcome. 🙂

[brendadsd]

I tried twice. I still have that email. My Charge 3 is useless at this point. Thanks for your help. I'm going to keep trying.
Brenda