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Can't open notifications menu in app

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‎02-01-2017 14:47 - last edited on ‎09-09-2020 10:13 by Fitbit Moderator

‎02-01-2017 14:47 - last edited on ‎09-09-2020 10:13 by Fitbit Moderator

I have a charge 2 and at once stage it was receiving notifications, however recently it has stopped working. 

 

I have give through the setup again and reset the tracker. It is connected on Bluetooth however when I try to go into the 'notifications' menu of the app it just has a loading spinning circle and doesn't open. Any ideas?

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‎04-29-2021 05:45 - edited ‎04-29-2021 05:46

In response to Jay6733

‎04-29-2021 05:45 - edited ‎04-29-2021 05:46

Hello everyone. Thanks for participating in the community forums. 

 

@Jay6733 There is currently an inconvenience that won't allow to open the notification settings screen. In this case the suggested workaround is to uninstall and reinstall the Fitbit App. There is a big chance that this will work. 

 

But if you recently updated the Fitbit App and you noticed that this does no longer persist, please don't perform the steps above. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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‎04-29-2021 12:29

In response to WilsonFitbit

‎04-29-2021 12:29

Hi Wilson, I did the steps mentioned in the forum of uninstalling the app etc and it worked perfectly. 😊

J Wright
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‎05-03-2021 06:04

In response to Jay6733

‎05-03-2021 06:04

@Jay6733 Great to hear that the instructions worked for you! 

 

Have a wonderful day! 

Wilson M. | Community Moderator, Fitbit.
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