Can't pair or update.

[Llewlou]

I've tried everything I can think of and read about and my charge 2 is flat out refusing to pair. At first it wouldn't accept the update (last synced in August) so I deleted the watch and now it wont pair. Can anybody think of anything I may not have tried?

I have a Samsung A40 if that makes any difference.

These things aren't cheap and I'm so fed up now.

[SunsetRunner]

Your phone is not on the list of Approved Devices.

[Llewlou]

Yes, but it has Android 9 so the compatible page says it should still work.

[Dottie61]

I am having the same problem, have tried logging off and that didn't work, really unhappy as only had it a year and was working fine up to last week. 

[SunsetRunner]

The Android 7 or above OS is in addition to an Approved Device.

[Dottie61]

Hi, I have just switched phone off and on  and fitbit has now synced.  Hooray!!! 

[Llewlou]

Oh, that's a bummer then. Thanks.

[Llewlou]

I'm glad for you.

Seems nothing's gonna work for me. 😪😪😪

[Llewlou]

Well I've just tried it on both my xperia (which I no longer use) and it wont pair with them now either. Grrrrrrrr! 

[SunsetRunner]

Xperia is not on the Approved list either.

[Supermo999]

My charge 2 is same, won't update or sync and remaining blank for today.

I have Huawei P20 Pro and has been working great for past year but nothing I do works including all the suggestions given to others. Can you please advise. Many thanks

[Llewlou]

Yes, it is Cbwillsha. I checked, hun.

[SunsetRunner]

Supermo, have you tried a Restart and done it several times if necessary?

[SunsetRunner]

Llewlou, you are right.  My bad.  I thought Xperia was a brand, didn't know it was a Sony model. Why don't you try a Factory Reset by swiping left to Settings, then About, and then Factory Reset?

[Llewlou]

Cbwilsha, I don't know how, but it's done it! Yay!  I messed about a bit in fitbit.com instead of the app, so don't know if that helped, but it's all paired, updated and synced.  Whew!   I was losing the will......lol.

Thank you for your efforts, hun.  Much appreciated.

[Supermo999]

Yes thanks tried this 3 times without success