Can't set up notifications on my Charge 3 with iPhone 11 Pro

[Skeney]

iPhone 11 Pro won’t let me set up notifications and all day sync. Phone says Bluetooth Pairing Required but when I press setup I end up getting a message saying Bluetooth Pairing Failed. Phone and Fitbit are connected to Bluetooth as it syncs my steps sleep etc

Moderator edit: updated subject for clarity

[Heather-S]

@Skeney Have you tried restarting both the phone and the Fitbit?  See if rebooting will help.

[MarreFitbit]

Hi there @Skeney, welcome to the Community Forums. Thanks for the details provided, we'll be glad to help you. 

I was wondering the same than @Heather-S, have you? I'd also recommend following the troubleshooting steps provided in the article: Troubleshooting quick tips for iPhones.

Let us know how it goes.

[Skeney]

Have tried both. Have even uninstalled the app and Fitbit from phone and reinstalled and still no joy. Don’t understand why it says I need to pair Fitbit to Bluetooth when it must be paired for the other features to be working.

[MarreFitbit · Accepted solution]

Thanks for getting back @Skeney. 

Since the steps above didn't work, please try the following:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app 
3. Tap on Account > Charge 3 > Notifications
4. When a pop-up with a "Bluetooth Pairing Required" message, tap on Set Up and continue.
5. A new "Bluetooth Pairing Request" will appear, tap on Pair to continue
6. Once in the Notifications menu, enable the ones you'd like to receive. 
7. Go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:
   • Allow Notifications—On
   • Alerts > Notification Center—On
   • Show Previews—Always or When Unlocked

I hope this helps, keep me posted. 

[Skeney]

Hi thanks for this information it seems to have solved my problem have saved post incase I encounter same problem again once again many thanks 

[MarreFitbit]

You're very welcome @Skeney. 😉 I'm glad to hear that the steps recommended have helped you.

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!