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Can't setup Charge 2 on computer or app receiving a 404 error

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‎05-19-2020 11:10 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-19-2020 11:10 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

How do you pair your device or even set it up when you get a 404 error on the setup page.  This is happening whether I try setting it up on my Mac or on my iPhone.  Suggestions on how to continue?

 

 

Moderator edit: updated subject for clarity

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‎05-27-2020 11:06

‎05-27-2020 11:06

@KathyCo It's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

 

Let me help you with setting up your Charge 2 on your account. This is odd that you are getting this error. Could you share a screenshot of what you are seeing on your computer and your app. I suggest you log out from the app, restart your phone, restart your tracker and log back in. After this retry the setup process.

 

Let me know how it goes.

Alvaro | Community Moderator

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