Can't setup my Charge 3

[Ishan]

Hi,

I bought a Charge 3 a couple of days back and it is having this same problem. 8 seconds hold, 15 second hold or nothing works. The screen briefly shows a smiley face icon and then returns to the www.fitbit.com/setup message. Reconnecting to the charger cradle sometimes shows the battery is 94% charged.

The link you provide above is of no use too. What else should I do?

Moderator edit: updated subject for clarity. 

[DramaQueenDiva]

That screen issue is a simple fix.  Download the app on your phone and turn the Bluetooth ON.  You've already set up your profile so we can skip that.  Use the same credentials you created for this site to log in on the app.  In the upper left corner, you'll find your profile picture.  Tap it, and then select "Set Up New Device".  You'll be asked to identify your device, select "Charge 3" (or whichever Charge model you have).  You'll then be given a series of prompts, follow them all and the screen will disappear.

[Ishan]

To set up using the phone app the tracker must start. The issue here is that it never boots up. This is a brand new device, just out the box.

[AndreaFitbit · Accepted solution]

Thanks for getting back to us @Ishan, I'm sorry to hear you haven't been able to set up your new Charge 3. 

When you get the:  www.fitbit.com/setup message please follow the instructions of: How do I set up my Fitbit device?

Thanks for your advise @DramaQueenDiva.

Keep on visiting the forums. 

[willjoe]

Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
Try setting up your device again.
Turn your Fitbit device off and back on.
Turn your phone off and back on.
Try setting up your device again.
Try setting up your device again.

Regards,

Will