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Can't update Charge 2

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‎10-16-2019 20:32 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-16-2019 20:32 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

Hi guys, my app says my tracker has an update but it will not connect to do the update no matter what I do even though my tracker is synced to my phone. Help please 🙂

 

 

Moderator edit: updated subject for clarity

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‎10-17-2019 08:22

‎10-17-2019 08:22

@Katemaym Welcome! It's great to see you around! 

 

Let me help you with updating your Charge 2. Which phone are you using? Is it compatible? You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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