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Can't update tracker software

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‎10-12-2019 09:56 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-12-2019 09:56 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

Help! So, I need to update my tracker software on my charge 2. I have a Samsung a20e, and a windows 7 laptop, but don't have a dongle.

Just talking with live chat and they said the phone is not supported.

Can't connect to live chat now for some reason.

Have emailed but says 2 days for a reply.

Any ideas on how I can update my tracker software?

Thanks in advance!

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‎10-12-2019 11:14

‎10-12-2019 11:14

Hi @SarahLouB  if the phone isn't supported and you can't get a dongle to try Windows 7 (which is also not supported) then you might have to reach out to a friend. Any friend with a Windows computer or a compatible Android or iOS phone could help you out. There's not much that can be done unless you can connect to the Fitbit servers to get the update on the tracker's firmware.

Stepping in the U.S.A. since September 2013. Android 14

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