Can the display brightness on Charge 3 be adjusted?

[Lachristie7921]

Can the display brightness be adjusted? My Charge 3 is not bright enough in normal lighting settings.

Moderator edit: subject for clarity

[uriram82]

I have noticed the display of the charge 3 is getting dimmer and impossible to read outside now if the sun is remotely out.  i've restarted it several times and it remains poor.  I contacted customer service and they simply told me to get on this blog and complain.  Pretty frustrating.

[misomia7]

@uriram82  I completely agree.  I've expressed concerns multiple times and have gotten the same feedback as you. I feel like this is a design flaw with the Charge 3 and I'm really disappointed. For all the hype I heard about prior to getting the Charge 3 Fitbit, it started off great and has been a quick decline since then.  I've been thinking about returning it but not sure of the warranty...

[LizzyFitbit]

Hi @uriram82, welcome on board. @misomia7, it's nice to see you around.

I truly appreciate your feedback about your Charge 3 devices. I understand your position, and I'm sorry that you've had to go through this experience. I'll make sure to pass your words so our team can continue working on our devices.

@uriram82, thanks for trying the restart process, as well for getting in touch with our team. Just to confirm, did you try to adjust to the brightness level to "Auto" or "Normal"? Also, were you able to see the smiley face icon after the restart?

@misomia7, about your inquiry, your device can be returned if it's within the Warranty Policy conditions. If that's the case, let me know so I can contact our Support Team on your behalf. If your device was purchased from another retailer, I'd suggest to contact them to follow their return process.

I'll be around if you need anything else.

[uriram82]

I did get the smiley face after restarting it and I have it set to normal brightness.

Sent from my iPhone

[Aneedac]

I tried a reboot but a few weeks later device becomes dimmer and dimmer. And I can’t see it at all in daylight. It shouldn’t have to be this hard! Surely Fitbit can sort this! Now I’m wishing I spent more money on another brand! Not happy and have  to manually configure sleep. It’s not a smart watch that’s for sure. 

[LizzyFitbit]

Hi @uriram82 and @Aneedac, it's nice to see you around.

@uriram82, thanks for getting back with the requested information. Just one more question, have you tried switching the brightness level to Auto? If not, please give it a try and let me know the outcome so I can proceed to request a case for you. You can refer to the steps here by @Heather-S.

@Aneedac, thanks for trying the restart process, as well for letting me know about the sleep logs. I see where are you coming from as your device was design to motivate you toward your goals, and I apologize for the inconvenience experienced. While we can troubleshoot the sleep issues, I'm worry about your information not displayed correctly. So I went ahead and requested a case on your behalf. You should soon receive an email with more details.

Keep me posted.

[SioCull]

I have a problem with the brightness also. Cannot see the screen when out for a run, which sort of defeats the purpose of having bought it to help me see data whilst running. It's fine when indoors but outdoors is rubbish. I have tried all the suggestions attached to this post (changing on Settings, rebooting etc). Please is there anything that is being done about this?! 

[Dscrssft]

If your device is still under warranty, Fitbit may replace it for you with a new one. They replaced mine.

[Dscrssft]

If your device is still under warranty, Fitbit may replace it for you with a new one. They replaced mine.

[misomia7]

Yep. Mine is under warranty and I’m expecting my replacement today. Hopefully I don’t have the same problem with it!

[SioCull]

Can you let me know if your replacement has the same problem once it
arrives please!

[SioCull]

Can you let me know if the problem exists with your replacement once it arrives please!

[Dscrssft]

My new one works much better. I just tested it in bright sunshine and could see it fine. 

[SioCull]

Oh great. How did you go about getting it replaced. Mine is still under warranty

[Dscrssft]

A customer service rep at Fitbit offered the replacement after seeing that I had tried all of the troubleshooting suggestions. 

[misomia7]

Just got my replacement and it’s definitely brighter but the test will be tomorrow outside! Stay tuned...

[misomia7]

Update: my new charge 3 works outside! Hopefully it lasts!! If you’re still under warranty, get a replacement. 

[SioCull]

Thanks. How do I go about getting a replacement?! 

[uriram82]

After reading the exciting news that new charge 3’s are bright and readable outside I too reached out to customer support and they very easily and quickly actioned a new charge 3 to me as a replacement. I’ll check in once received and used outside. I ride daily and can never see the screen so I’m psyched if this truly corrected. 

[LizzyFitbit]

Hi @SioCull and @uriram82, welcome to the Community Forums. @Dscrssft and @misomia7, I'm glad to see you around.

@SioCull, thanks for letting me know that your Charge 3 is having the same behavior, and thanks for the troubleshooting steps that you've tried. You did a great job! I've checked with our Support Team and apparently they already took your case under their wings. Keep an eye on your email inbox, you should be getting a reply soon.

@Dscrssft and @misomia7, I'm happy to hear that your replacement devices are working fine. This is great news and now you can start crushing your steps!

@uriram82, thanks for sharing your thoughts about our Support Team and I'm glad that you'll get a new device soon. I'm sure you'll keep enjoying the experience with it.

See you around!