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Cancel Premium Subscription not working

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‎10-16-2020 11:29 - last edited on ‎11-12-2020 13:30 by Fitbit Moderator

‎10-16-2020 11:29 - last edited on ‎11-12-2020 13:30 by Fitbit Moderator

I am unable to cancel premium subscription from the manage subscription option. I am being charged unnecessarily. Please help. 

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‎10-18-2020 12:03

‎10-18-2020 12:03

@VD12 Thanks for joining us! 

 

Let me help you with cancelling your Premium subscription? Where did you setup/started the subscription? If you used an app store then you will need to manage it from there. You can also check this article that will guide you through the different scenarios and even help you reach our Support team if your subscription has to be managed by them.

 

I look forward to your update.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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