Cannot Sync / Account Says No Device

[Lacrosse4Life]

I set up my Charge 2 last year and it was working great! I recently purchased a new iPad so I downloaded and installed the Fitbit app. I verified my account in the app and went to add the device but it would not sync. I logged into my account at www.fitbit.com and it says that my account is not paired with any devices. Any advice?

[HeydyF]

Hello @Lacrosse4Life, let me give you a warm welcome to the Community! In this case, if your Charge 2 seems to be no longer syncing with your account, I will ask you to set it up as a new device. If you have questions about how to do it, please follow these instructions: 

1. From the Fitbit app dashboard, tap or click the Account icon 
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.
4. Should be syncing fine after that. 

Hope that helps! 

[Lacrosse4Life]

Thanks for the help but unfortunately I’ve already tried that and it didn’t work. Any other suggestions?

[JoeCooooooool]

I have the same problem (I bought a new one that would not connect to my iPhone X), so I called support.  They admitted that are aware that the Charge 2 will not connect to the new iOS but do not have a solution (and they have not had one for a long time).  We should all send our Chrage 2s back!

[HeydyF]

Hey guys, I hope you are doin' fine! 

@Lacrosse4Life, thanks for trying the instructions I posted to set up your Charge 2. Please take a look at the troubleshooting in this help article: Why can't I set up my Fitbit device? Same to you my friend, @JoeCooooooool, if you were not advised to try those tips when you called Support, please give them a try now. 

I'll be around! 

[JoeCooooooool]

I have tried all and more.  Support says it is a know problem with connection to the latest iOS 12 "are working on a fix" but I have not seen one in over a month.  Any other ideas?

[HeydyF]

Hey @JoeCooooooool, thanks for your response! By now, I can only ask you to be patient while our team is working towards a solution, and stay tune. 😉 

Have a great day!