Cannot get All Day Sync to work

[Alvinlee]

After the software update my All Day Sync doesn't seems to be able to turn on. I use to be able to track my heart beat but now I cant. Is always in the Looking mode even my charge 2 is linked to my iphone 7 plus

Thanks Alvin

[AlvaroFitbit]

@Alvinlee A warm welcome to our Community!

Let me help you with your Charge 2 not having the All Day Sync option. Try refreshing the link between your phone and your tracker by doing the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device. 
• You can find additional suggestions here.

Let me know how it goes.

[Dtmmil]

Mine won't sync right after the recent update either. I have a Samsung phone

[Dtmmil]

Mine doesn't work right either after the recent update 

[carlyyypaige]

I have had this issue also, I have a Samsung and I've removed the device from my Bluetooth and did everything else I could think of and it will still not sync like it should.

[Alvinlee]

Thank you !

Been using Fitbit for the past 4 years and been liking it. 

a. I deleted the fitbit connection on my Iphone bluetooth setting

b. I also deleted the charge 2 connection on the Fitibit Apps

c. I hard reset my Fitbit 

the All day sync is connected (Yeh!!!!)  hopefully it remain connected ! 

Thank you !

[Alvinlee]

Try what I did deleted all connection both Phone and Apps. Do a hard reset and see if it works! ok

Alvin

[carlyyypaige]

I did try that and it did not work.