Cannot pair Fitbit Charge 3 again

[SibyKunz]

Screen went dark yesterday, the days before there were issues with WhatsApp Messages and it didn't notifiy when the step goal was reached... Update rpoblem? Yesterday I tried all the things from the forum: resetting (didn't work), new screen design, unstalling and re-installing app on Smartphone (Samsung Galaxy A40). I unpaired the fitbit and now I cannot pair it since I cannot see the code. Support tells me: Bad luck, went out of guarantee. I bought the fitbit in February 2020! Just a little more than two years! Sorry, I thought Fitbit could do better.... please help.

Moderator edit: updated subject for clarity. 

[SunsetRunner]

Hello @SibyKunz 

I see you have tried multiple steps to resolve this issue. I’ve seen quite a number of individuals having this exact issue with their Charge 3 presenting a black screen with multiple troubleshooting steps not fixing the issue like yourself. I’d contact Fitbit Customer Service here: https://myhelp.fitbit.com/s/support?language=en_US

😃 I do hope that they are able to sort things out for you

[SibyKunz]

Thanks, I've already tried via Support Chat. I bought my Charge3 in February 2020, so it's a little over the guaranteed time and they told me they wouldn't replace it but send an offer via e-mail (haven't received anything, though). Found this extremely customer-unfriendly and I'm exemely disappointed. It seems to be an error occuring hundres of times, so the product is obviously flawed.

[SibyKunz]

Finally I got a mail. They offer a discount of 35% for some of the later models.

No thanks. If after a little more than two years I encounter the same situation, I'll lose my money twice.

Maybe other brands do better? Any advice? It takes more to convince me of Fitbit :-((((

[SunsetRunner]

I’m really sorry your issue wasn’t resolved @SibyKunz

I’m definitely not versed on other Fitness Trackers out there. I personally have a Versa 2 and I’ve never had any trouble whatsoever. Not even a simple syncing issue. Before that I had an Alta (which have been discontinued) but gave that one to a friend and their still using it today, although I can’t believe it will live much longer as its really old of course.
I really can’t be much more help then that. ☹️ 

[SibyKunz]

Never mind, it was very kind of you to try and help me. Thanx 🙂

[AndreaFitbit]

Welcome to the Fitbit  Community, @SibyKunz. I'm sorry to hear about your experience with your Charge 3 and our Support Team.

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Thank you for your assistance @SunsetRunner.

Have a nice day.

[SibyKunz]

Sorry, but I cannot find anything helpful here. The same instructions are being repeated over and over again, the staff knowing all that won't help. I'm amazed to see how many people experience the same flaw of the fitbit charge3. I know that an electronic product won't last forever, but it should definitely last more than two years if you treat it right - which I have. I paid about 100 € for my fitbit in 2020 and that's now gone, so 50 €/year for a tracker is definitely too much. Apart from that, it is ecologically irresponsible to make products that can be thrown into the bin after just 2 years.

I've ordered a competitor's product yesterday, since I don't think you really care for your customers. The service team didn't even care to spell my name correctly. You really have room to improve, sorry.

[AndreaFitbit]

Thanks for getting back to us and for your comments @SibyKunz. We are always looking to improve and appreciate all your feedback.

Thank you for your patience and for visiting our community.