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Cannot re-charge my Fibit Device

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‎06-23-2019 08:29 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-23-2019 08:29 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

Hi there,

 

I haven't use my Charge 2 for a long time.  Yesterday I decided to put it on again and so I did the charging.  Unfortunately the charging process didn't work at all, no back-light or Fibit graphic shown on the display.  Totally not working.  Is there anything wrong with the battery?  Can I do the replacement of battery?  Or any method that can wake my Charge 2 up again?  Awaiting for your reply.  Have a good day!  Many thanks!

 

P.S: When I am not using my Charge 2 device I put it safely inside my wardrobe.  With nice box cover on. 

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3 REPLIES 3

‎06-23-2019 12:16

‎06-23-2019 12:16

Please define "long time". If a lithium ion battery is allowed to stay in a completely discharged state for any length of time the battery can become permanently damaged. That's why you'll notice your phone will completely shut down if the battery goes below a certain level. And sorry, the battery is not replaceable.

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‎06-23-2019 12:26

In response to SunsetRunner

‎06-23-2019 12:26

Hi Patruns,

 

Thank you for your quick reply.  

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‎06-23-2019 12:30

In response to KingRon

‎06-23-2019 12:30

Actually I haven't use it for about 6-month time.  I used to put it on for every single day before.  It makes me feel surprise coz I purchased it in less than a year.  Thanks & have a good day!

 

Regards,

KingRon

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