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Cannot set up Charge 2

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‎09-08-2019 00:51 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-08-2019 00:51 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

I have had to set up a new fitbit account and now I cannot register my existing charge 2 device to my new account. The fitbit is turned on and fully charged, there are no other trackers close by and I've turned Bluetooth on and off.  Any help would be appreciated. Thanks 

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2 REPLIES 2

‎09-08-2019 09:55

‎09-08-2019 09:55

Did you remove the tracker from your old account? Until you do you will not be able to set it up on a new account.

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‎09-08-2019 10:35

In response to SunsetRunner

‎09-08-2019 10:35

Hi, yes I did remove tracker from old account. My old account has also been deleted. 

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