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Fitbit Charge 2 not charging

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‎09-09-2019 09:00 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-09-2019 09:00 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

My Fitbit Charge 2 was fully charged up two days ago and within two hours the battery was dead. I recharged it and this occurred again. I went into the HELP Community yesterday evening and followed the tips and cleaned the contacts on the charger and the device.. The device was plugged into a UL USB for over 2 hours and it never recharged. The device was also quite warm but not charging. The device did not vibrate when attached to the charger so I have not been able to RESTART an uncharged device. I have had the device since October 10, 2017 and this is the first time I have had any problems. Do I need a new device?

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‎09-10-2019 08:28 - last edited on ‎03-21-2025 07:53 by Fitbit Moderator

‎09-10-2019 08:28 - last edited on ‎03-21-2025 07:53 by Fitbit Moderator

@NOLAANGEL Welcome! It's great to see you around! 

Let me help you with your Charge 2 not charging and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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