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Change 3 won't swipe

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‎06-04-2020 08:03 - last edited on ‎09-16-2020 19:21 by

‎06-04-2020 08:03 - last edited on ‎09-16-2020 19:21 by

I just got my charge 3 yesterday and haven't been able to get the swipe to work.  I have done the short (8 second) reset, the long (15 second) reset, change the clock face, charged it all the way and I still can't get it to work.  Any other suggestions before I return it? 

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‎06-14-2020 11:44

‎06-14-2020 11:44

Welcome to the Community, @Studinger.

 

Thanks for troubleshooting this swiping issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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