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Change the time on my fitbit

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‎05-17-2019 08:50 - last edited on ‎11-12-2024 12:51 by Fitbit Moderator

‎05-17-2019 08:50 - last edited on ‎11-12-2024 12:51 by Fitbit Moderator

My fitbit was disconnected for about a week and a half while I was getting my computer fixed and the time is wrong now.  I have charged my fitbit but it is not syncing and I can't figure out how to correct the time.  Any suggestions?

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5 REPLIES 5

‎05-17-2019 09:50

‎05-17-2019 09:50

Fitbit trackers take the date and time from phone or other sync device each time they sync.  The first time your tracker syncs, it should go to correct time.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎05-17-2019 19:52

In response to JohnnyRow

‎05-17-2019 19:52

What if it doesn’t sync?

Sent from my iPhone
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‎05-17-2019 20:49

In response to Grandmatotwins

‎05-17-2019 20:49

Syncing is the only way to set the time.  If it won't sync, then you have bigger problems.  Do you know how to force a sync?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎05-18-2019 08:09

In response to JohnnyRow

‎05-18-2019 08:09

No I don’t. I tried clicking the sync button but nothing happened

Sent from my iPhone
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‎05-18-2019 08:15

In response to Grandmatotwins

‎05-18-2019 08:15

Do you know what device you are syncing with?  Since you said your Fitbit was off because your computer was getting fixed, I assume it is through your computer.  Is it the Windows 10 app?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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