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Charge 2 Blank Display

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‎01-03-2023 09:50 - last edited on ‎01-04-2023 17:39 by Moderator Alum

‎01-03-2023 09:50 - last edited on ‎01-04-2023 17:39 by Moderator Alum

My Charge 2 screen is not working. The two green lights on the back are working fine. It still syncs to my phone tracking the steps, but there are no notifications and the screen is dark. I have tried cleaning, restarting several times, and following all of the troubleshooting recommendations. Any other suggestions would be greatly appreciated. I have had no problems with my Charge 2 up to this point. 

 

Moderator Edit: Clarified subject

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‎01-04-2023 17:42 - last edited on ‎10-11-2024 10:52 by Fitbit Moderator

‎01-04-2023 17:42 - last edited on ‎10-11-2024 10:52 by Fitbit Moderator

Hi there @Ritub77. Welcome to Community Forums.

Thank you for the troubleshooting steps performed and the feedback. I'd recommend you follow these steps to restart your device.

You can try to change your clock face, if this fixes the issue, you can change it back to the original clock face. If you are using a third-party clock face, please switch to a Fitbit clock face and try the troubleshooting again.

Also check if the Sleep Mode or Do Not Disturb Mode are On in your device.

And check this article, How do I get notifications from my phone on my Fitbit device?.

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