1,000’s of people are having the same issues.....has Fitbit come up with an update yet to solve the issue or is it still a “here, have a discount on another” attitude. Come on guys, get it together. You must gather by now, most people on here are concerned and want it fixed, as we / were all enjoying your products. I’m from Australia, I’m deciding to seek further direction.
Statutory warranties
Regardless of whether a voluntary or extended warranty is available, the TPA, FTAs and SGAs protect consumers when they buy goods and services. They do so by implying certain rights and obligations into all consumer contracts, and these can be categorised as:
• ‘conditions’, which are essential terms of the contract — that is, terms that are so important to the purpose of the contract that, if they are breached, will allow a consumer to cancel the contract and seek a refund as well as seek compensation for loss or damage; and
• ‘warranties’, which are less significant terms — that is, secondary considerations that are important and, if they are breached, will generally allow consumers to seek damages, but will not allow consumers to terminate the contract.
Refunds
Consumers are entitled to receive a refund for goods where there has been a breach of a statutory condition (but not a statutory warranty). That is, the consumer may be entitled to a refund if the goods they purchased:
• are or become faulty through no fault of the consumer;
• are not fit for a stated purpose or a purpose the consumer made known to sales staff at the
time of purchase;
• do not match the description or sample shown to the consumer ; or
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• have defects that were not obvious or not shown to the consumer before they purchased.
Moderator edit: Word choice
