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Charge 2 Blank Screen

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‎11-13-2019 09:59 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎11-13-2019 09:59 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

My Charge 2 suddenly went blank despite being fully charged.  I tried a reset to no avail and contacted Fitbit who basically told me to buy a new one.  This item is only 3 years old and is far too expensive to have such a short shelf life.  Does Fitbit stand by its products and their quality?  Perhaps it is time to investigate an Apple Watch.

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‎11-13-2019 10:47

‎11-13-2019 10:47

Hi @gmanssa   you can read about the warranty here - click - but it's pretty much a standard industry time period. Three years is a good life time for a fitness tracker, no matter what the brand. I have friends who use Garmin and Apple with fewer years' lifespan. These devices work 24 hours a day, seven days a week and are removed for charging, cleaning and band changes. They are tapped and strapped, moved about and used daily. I'm sorry your Charge 2 died, but my Flex and Blaze made it to the age of two. Sales are happening this time of year, so I'm sure you'll find a device that makes you happy.

Stepping in the U.S.A. since September 2013. Android 14

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‎11-13-2019 10:47

‎11-13-2019 10:47

Hi @gmanssa   you can read about the warranty here - click - but it's pretty much a standard industry time period. Three years is a good life time for a fitness tracker, no matter what the brand. I have friends who use Garmin and Apple with fewer years' lifespan. These devices work 24 hours a day, seven days a week and are removed for charging, cleaning and band changes. They are tapped and strapped, moved about and used daily. I'm sorry your Charge 2 died, but my Flex and Blaze made it to the age of two. Sales are happening this time of year, so I'm sure you'll find a device that makes you happy.

Stepping in the U.S.A. since September 2013. Android 14

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