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Charge 2 Bricked After Firmware Update

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‎05-08-2020 10:02 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-08-2020 10:02 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

In comparison to other issues, my Charge 2 seemed to have bricked after the firmware update. I contacted the chat support and they cannot do anything other than provide me with a discount on a new product. This is a very disappointed customer. I have purchased and gifted  more than 10 Fitbits to family and friends. My Charge 2 was working perfectly fine and now it does not due to an update Fitbit pushed !!

 

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‎05-09-2020 09:06 - edited ‎05-13-2020 10:49

‎05-09-2020 09:06 - edited ‎05-13-2020 10:49

UPDATE: 5/13/20 Finally got the Charge 2 to sync. Had to use the computer dongle and charging cable. Put the unit on the USB cable and pressed the button (~4 secs) to reset the unit which makes the device visible. Ran the FitBit Connect software for a NEW initial setup of the device! Software saw the device and synced. Logged into FitBit and the information had posted! Rebooted my phone and the information posted to the app, BUT the phone BT still does not see the unit. One problem at a time I guess. Will update again when I get the phone BT to see the unit.

 

Can you point us to the update that was pushed?

My post from today:
The Charge 2 has had syncing problems all week. Android app is set to auto sync and noticed it was not syncing on Wednesday. Last auto sync was Thursday, two days ago. The unit shows its tracking info as normal, fully charging, sending notifications, etc, but the Android phone cannot detect it via bluetooth, nor will the desktop dongle see it. Tried all the usual things: Turned off all the Mac products in the house since their BT radios interrupt the weak BT signal on the unit. Turned off all other BT devices in the house. Tried syncing with Android phone, nothing. Unpaired device with phone and searched for new devices, now the phone will not detect the unit at all. Rebooted app, rebooted Android phone, nothing. Turned off BT on phone to use the desktop app/dongle, computer BT no longer sees unit.
I read that there was an update pushed out this week. Was that to the unit or to the app/software? I'd really like to know if that fried the unit or if there is still hope of getting the unit to sync. How much data can the unit hold anyway?

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