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Charge 2 Calories incorrect

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‎02-25-2019 08:52 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-25-2019 08:52 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

I've been using my charge 2 for a few months and everything has been going well. Yesterday my Fitbit started telling me that I was burning way more calories than I usually do for everyday tasks, even just sitting down, and at the end of the day told me I had burnt 5,000 more than I ever have. Today the calories are still incorrect. I tried restarting my Fitbit but it is still wrong, how do I fix this?

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‎02-26-2019 08:38 - edited ‎02-26-2019 08:39

‎02-26-2019 08:38 - edited ‎02-26-2019 08:39

@Nat-lovinger  Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your caloric burn calculation is incorrect. Verify that your personal data is correct (weight, age, height, etc.). Please check that you don't have any activities logged for a long period of time (for example and type could make a 2 hour walk into a 20 hours one) also see if you don't have any third party app linked to your account as it may log activities that will affect your calories data. Please share a screenshot or your activities page.

 

Let me know how it goes!

Alvaro | Community Moderator

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