help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

fixed 3 week sync problem with Charge2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-26-2019 20:46 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-26-2019 20:46 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

Tried to get the Charge2 to sync with all the suggested steps, but what finally worked was when I turned Bluetooth off on all 4 extra devices (laptop, 2 tablets, extra Iphone) in the house.  This left just my Android phone with Fitbit App and Bluetooth on.  Boom!  Opened the app and pushed the sync now button, not expecting anything, but there it was starting to sync, took 5 min and then I updated firmware, took another 15 min...but, finally time and date reset to correct day.  Somewhere I read that the first device that may have linked to the Charge 2 is the default, but that with all thses other devices having been linked to the app at one time or another, and all Bluetooth active, it was jammed.  works now!  Woo-Hoo!

Best Answer
Labels:
1 REPLY 1

‎02-27-2019 04:54

‎02-27-2019 04:54

@Powrhousing Welcome! It's great to see you around! Thank you very much for sharing what you did to fix the sync issues you were having with your Charge 2 as this information may help other members in the same situation.

 

I'll be around!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes