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Charge 2 Display black

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‎08-19-2019 13:25 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-19-2019 13:25 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

Today the display of my charge 2 is gone. Its only black. Even if I charge it, no battery-icon appears. It does vibrate, and after pushing the button 4-sec-long it vibrates aswell, but I cant see if it restarts properly due to no sight in display.

 

Seems to track all kind of staff correctly when I synchronise with the iOs-App. But I use my tracker as a watch too so its a bit bad that I have to take out my smartphone just to check the clock...

 

Is it a known issue? Got my charge 2 about 2-3 years ago ... think its not a warranty-thing after that long period - am I right? Time for a new tracker tho?

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‎08-20-2019 11:23 - last edited on ‎01-31-2025 11:39 by Fitbit Moderator

‎08-20-2019 11:23 - last edited on ‎01-31-2025 11:39 by Fitbit Moderator

@DoppelEben Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Charge 2 screen not working and thank you for troubleshooting this issue. Since the issue persist I have created a ticket so our Support team can further assist you via email. They will check on your warranty status for you.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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