help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2- GPS Connectivity Issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-23-2019 13:06 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎04-23-2019 13:06 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

Good Afternoon,

 

I recently updated from a Samsung S7 edge to a Samsung S9 and my fitbit is no longer tracking my runs if my screen is locked. I assume this is a problem with the phone settings, not the fitbit- but has anyone encountered this? If my screen is awake and unlocked, my fitbit stays connected and tracks my run, but if I lock my screen, it loses connectivity and does not track.

 

I've tried a lot of the "fixes" on the board, but to no avail- is this a failure of Samsung? I can't be the only person facing this issue...

Best Answer
Labels:
2 REPLIES 2

‎04-24-2019 07:31

‎04-24-2019 07:31

@Lola421 Welcome! It's nice to have you on board!

 

I will gladly assist you with your GPS activities on your new phone. This could be a battery saver configuration issue so please go to settings and look for this option on your phone. Additionally check that the app has the necessary permissions (settings > apps > Fitbit > permissions) on your phone.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎04-25-2019 02:37

‎04-25-2019 02:37

Hello @Lola421 ,

 

I'm having the exact same issue with my charge 2 and my OnePlus 3T. I have the Location Permission active and the Fitbit app is not optimized with the Battery optimization option.

When I start an activity with connected GPS the Charge 2 syncs with phone and the icon for the connected GPS appears as it should. After about 1min after I lock the phone, the Charge 2 loses the connected GPS and it won't connect again until I unlock the phone. When I unlock the phone it connects under 5sec

Best Answer
0 Votes