help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 GPS connection issue since iPhone update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-26-2020 13:19 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

‎04-26-2020 13:19 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

My charge 2 has no GPS connection since I did a standard IOS update a few days ago. Therefore my Fitbit does not track the distance of my runs or show my route on maps. I have checked that all location services are turned on my iPhone, I have restarted both devices and still no luck. Help please!

 

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-06-2020 11:36

‎05-06-2020 11:36

@Natalieerica Welcome to the Community. Sorry for the delay in my reply.

 

Let me help you with the GPS connection between your phone and your tracker and thank you for troubleshooting this issue. Try refreshing the connection between then by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes