help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 GPS issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-28-2022 23:17

‎10-28-2022 23:17

Charge 2 has had issues recently with maintaining a GPS connection to a phone for outdoors exercise.

 

Samsung Galaxy 10, Android system v12, Fitbit software v 3.69. There are no pending updates for the phone firmware, Android OS, or Fitbit software.

 

This is not an overall sync issue - the fitbit syncs with the phone fine. The issue is that the GPS connection is lost unless the phone is actively on - i.e. unless the phone is unlocked with an active screen, the GPS connection is not maintained.

 

I have trawled through phone settings and note the following:

* Bluetooth is on, and fitbit is paired and can sync

* Fitbit app has location and nearby device permissions

* Fitbit app has unrestricted battery access

* Fitbit app has allowed background data usage, including when data saver is on

 

I have tried deleting and reinstalling fitbit app, unpairing and repairing fitbit device, turning bluetooth on and off, hard rebooting the phone (turned completely off, then on again). None of these steps made a difference - the GPS issue persists, and the fitbit can still connect to the phone.

 

I've searched the forums and note that this similar question has been asked a few times, but I could not locate a forum post with a relevant answer given I've followed every step I can find to resolve this issue from other posts, FAQs, etc.

 

I'm at a loss to actually resolve this issue. Can anyone help with this?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-03-2022 00:00

‎11-03-2022 00:00

Step 1: check if your Fitbit has GPS
Step 2: check if the workout you want to do uses GPS
Step 3: make sure you exercise in the open air
step 4: check if the GPS is turned on for your workout
Step 5: charge your Fitbit
Step 6: check if your Fitbit synchronizes with the Fitbit app
Step 7: don't start a workout with GPS multiple of times in a row

 

Regards,

Will

Best Answer
0 Votes